Shipping

Shipping + Delivery Information 

Australia

Standard Shipping
4-12*

Business Days
FREE over $80
$8.95 under $80
Australia

Express Shipping
1-3*

Business Days
FREE over $150
$9.95 under $150
USA & Canada

Express International Shipping
3-25*

Business Days
FREE over $150
$15 under $150
New Zealand

Express International Shipping
1-10*

Business Days
FREE over $100
$10 under $100
UK & Ireland

Express International Shipping
3-10*

Business Days
$15 over $150
$25 under $150
Asia Pacific

Express International Shipping
1-3

Business Days
$15 over $150
$25 under $150
Rest of World

Express International Shipping
1-25*

Business Days
$30
*Please note: Timeframe estimates are from when the parcel is sent and are business days. 

Shipping Information

We understand the importance of receiving your order quickly and aim to process and dispatch orders promptly.

Order Processing:

  • Orders placed before midday are generally shipped the same day or the next business day.
  • During high-volume periods or unforeseen circumstances, processing may take longer.
  • In rare cases, we may contact you for additional information before dispatching your parcel.

Postage & Tracking:

  • Once shipped, a tracking number will be emailed to you. Please check your junk or spam folder if you don’t receive it within 2 business days.
  • If no one is home to accept delivery, a collection card will be left at the provided address with instructions.
  • If your parcel has not arrived within 25 business days, contact us at hello@byzah.com.au so we can investigate.
  • Delivery times may vary due to public holidays, location, natural disasters, pandemics, or other uncontrollable factors.

Taxes & Duties:

  • Postage costs do not include customs taxes or duties, which are determined by the destination country and are the responsibility of the customer.
  • If you choose not to pay these fees and your parcel is returned to us, a refund will be issued minus shipping and any incurred fees.
  • Customs may hold parcels for extended periods for routine checks, which is beyond our control.

Incorrect Information & Failure to Collect:

  • Double-check your shipping address before confirming your order. For business addresses, include the business name.
  • If you notice an error in your shipping details, email us at hello@byzah.com.au as soon as possible. We’ll do our best to correct it, but changes may not always be possible.
  • Parcels returned due to incorrect details or failure to collect cannot have their shipping costs refunded.

By placing an order, you confirm all information provided is accurate, including your shipping address.