Shipping
Shipping Information
Every BY. ZAH order is carefully packed and dispatched as quickly as possible. Orders placed before midday are typically dispatched the same or next business day, so you won't be waiting long for your new favourites.
Complimentary shipping is available on eligible orders. Shipping costs and delivery timeframes are outlined below.
| Australia - Standard | (4-12 business days) | Complimentary over $100 • $9.95 under $100 |
| Australia - Express | (1–3 business days) | Complimentary over $150 • $11.95 under $150 |
| New Zealand - Express | (1–10 business days) | Complimentary over $150 • $15 under $150 |
| USA & Canada - Express | (3–25 business days) | Complimentary over $150 • $15 under $150 |
| United Kingdom & Ireland - Express | (3–10 business days) | Complimentary over $150 • $25 under $150 |
| Asia Pacific - Express | (1–3 business days) | Complimentary over $150 • $25 under $150 |
| Rest of World - Express | (3–25 business days) | Flat rate $30 |
*Please note: Timeframe estimates are from when the parcel is sent and are business days.
Shipping Information
We understand the importance of receiving your order quickly and aim to process and dispatch orders promptly.
Order Processing:
- Orders placed before midday are generally shipped the same day or the next business day.
- During high-volume periods or unforeseen circumstances, processing may take longer.
- In rare cases, we may contact you for additional information before dispatching your parcel.
Postage & Tracking:
- Once shipped, a tracking number will be emailed to you. Please check your junk or spam folder if you don’t receive it within 2 business days.
- If no one is home to accept delivery, a collection card will be left at the provided address with instructions.
- If your parcel has not arrived within 25 business days, contact us at hello@byzah.com.au so we can investigate.
- Delivery times may vary due to public holidays, location, natural disasters, pandemics, or other uncontrollable factors.
Taxes & Duties:
- Postage costs do not include customs taxes or duties, which are determined by the destination country and are the responsibility of the customer.
- If you choose not to pay these fees and your parcel is returned to us, a refund will be issued minus shipping and any incurred fees.
- Customs may hold parcels for extended periods for routine checks, which is beyond our control.
Incorrect Information & Failure to Collect:
- Double-check your shipping address before confirming your order. For business addresses, include the business name.
- If you notice an error in your shipping details, email us at hello@byzah.com.au as soon as possible. We’ll do our best to correct it, but changes may not always be possible.
- Parcels returned due to incorrect details or failure to collect cannot have their shipping costs refunded.
By placing an order, you confirm all information provided is accurate, including your shipping address.
Need help?
If you have any questions about shipping or delivery, our team is here to help.